At Steinway Moving & Storage, our goal is to ensure that our customers are taken care of. That means that we will always be looking for innovative and advanced systems in order to provide our customers with additional services. We are striving to provide the best moving experience that technology has to offer while also keeping to our roots of traditional, personalized moving practices.
We get it – your lives are busy! In a world as fast-moving as ours, convenience is key. That’s why we are so excited to announce our new partnership with Crater, a video-surveying provider that will let us conduct video surveys of potential customers' homes virtually, allowing for a seamless, quick way to get a moving quote for customers with specific time restrictions.
Here’s what you can expect with our new SurveyBot video chat service:
- Simple and convenient in-home surveys. We’ll schedule a time to connect via video chat through your mobile device. That’s right, you can get your quote while you're still in your pajamas, and best of all? There’s no unexpected delays from potential traffic conditions so you can get to where you need to go rather waiting for us to show up! You pick a date and a time available 24/7, and we’re there – virtually!
- Show us your home. Keep your slippers on. Simply let us see everything you’d like to move as we watch through our easy and convenient video chat portal!
- Get a quote. It’s that simple! Our moving consultants will get back to you with an accurate quote in a timely manner.
“The energy from the team at Steinway Moving & Storage during their training is a testament to how successful this service is going to be,” says Daniela Alpert, founder and director of Crater. “The team quickly realized how much time they’ll be saving their customers from being on the road and hitting unexpected traffic, since virtually, there are no restrictions to reaching customers! Steinway is very customer-focused, and we are so glad they’ve decided to give their customers what they want: an easy, on-demand, less invasive method to obtain a quote for moving!”
Here at Steinway Moving & Storage, we strive to make moving as seamless as possible for everybody involved. Offering Crater's SurveyBot lets us raise our goal of raising customer service to the next level. We look forward to helping you move into your new home in the most convenient way possible!